Sometimes, questions arise as to whom to contact about a certain issue. Generally, the following are the best options.
If you experience technology problems in Drupal (course content), please contact your Instructor. If you are a World Campus student and experience technology problems in Canvas, please contact Penn State's IT Help Portal.
It is in your own best interest to be as specific as you possibly can. Vague descriptions of a problem only delays assistance; try to include information such as:
A member of the Help Desk will be in contact with you to offer assistance.
All official administrative communications from the Penn State World Campus are sent to students' Penn State email accounts. Be sure to check your Penn State account regularly or forward your Penn State email to your preferred email account, so you don't miss any important information.