Getting Help

Getting Help 

Sometimes, questions arise as to whom to contact about a certain issue. Generally, the following are the best options.

Discussion Forums (in Canvas)

• For discussing, collaborating, and asking questions about lessons and general course issues.
• You may find teaching assistants popping into discussion forums from time to time, but you should expect first and foremost your fellow students, and also the instructor, to respond there.

Conversations (in Canvas)

• First, Please make sure you use Canvas to email your instructor (go to the Inbox in Canvas).
• Check the relevant discussion forum first to see if your question might have already been asked and answered!
• Email the Instructor with questions regarding a graded assignment, course content questions, or a specific issue unique to a student's situation.

Reporting Technical Problems

If you experience technology problems in Drupal (course content), please contact your Instructor.  If you are a World Campus student and experience technology problems in Canvas, please contact Penn State's IT Help Portal.

It is in your own best interest to be as specific as you possibly can. Vague descriptions of a problem only delays assistance; try to include information such as:

• the specific course page, quiz question, etc., you were on, what you attempted to do when that failed, and the exact language of any error message displayed on your screen;
• the date and time when your problem occurred;
• any other pertinent information (does the problem happen consistently and always in the same way, etc.).

A member of the Help Desk will be in contact with you to offer assistance.